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You have chosen non-consecutive days, please adjust your booking. To book non-consecutive days, please make two separate bookings
You have chosen non-consecutive days, please adjust your booking. To book non-consecutive days, please make two separate bookings

Special Assistance

We aim to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and our staff.

We can assist from the time you book, check-in and during your flight. The more information we have in relation to your specific needs, the better we can help you.

Medical clearance

 

If you’re ill or injured and travelling or returning home for treatment or rehabilitation, medical clearance may be required. Medical clearance helps us ensure your comfort, health and safety inflight including allowing for the provision of any specialised equipment or assistance you might need.

A medical clearance is needed if you:

Have a medical condition that meets the criteria listed in our Medical Clearence Form or your doctor's approval if you’re fit to travel and approval from the airline.
 
Require medical equipment inflight e.g., stretcher, humidicrib, ventilators, defibrillators, oxygen concentrators etc. (CPAP device excepted); or
are experiencing COVID-19 symptoms without a recent negative test, or if you're 
 
Travelling with a formal quarantine exemption for compassionate reasons as outlined in our Medical Clearence Form & Travel Clearence forms needs to be cleared 48hrs prior to travel.

 

 

Booking Flights 


If you or someone you’re booking travel for needs specific assistance during their journey, there are four methods of booking:

online (our preferred booking method); or
contact us by phone; or
via email on [email protected] or [email protected] or social media messenger or
Visit your nearest Lulutai Airlines sales office near you.

 

Requesting specific assistance

Giving notice and as much information as possible helps us make the necessary arrangements to meet your specific needs such as 

Meet and Assist
Wheelchair Request
Unaccompanied Minor
Young Persons Traveling Alone
VIP service
Seating arrangement

 

During bookings you need to advise your agent on the specific needs you require so it can be arranged or send an email to [email protected] for them to ensure that the remarks is entered into the system for airport action.